Ordering & Personalization
Can I customize my cribbage board?
Absolutely! Most of our boards can be personalized with names, dates, logos, or custom text. Look for the "Customizable" tag on product listings and fill in the personalization fields at checkout. If you have a specific request, contact us and we'll do our best to accommodate it.
How do I submit my personalization details?
Enter your personalization details directly in the fields provided on the product page before adding to cart. For custom logo or photo boards, you'll be prompted to upload your file.
Can I order a completely custom design?
Yes! Reach out to us directly and we'll work with you to create something unique.
Production & Lead Times
How long does it take to make my order?
All of our boards are made to order in-house in Canada. Production typically takes 15–20 business days before shipping. Custom and personalized orders may take longer depending on complexity.
Do you offer rush orders?
Contact us before placing your order and we'll let you know if rush production is available.
Shipping
How much does shipping cost?
- Canada: $30 CAD, free on orders over $150 CAD
- International (EU, UK, AU, NZ + more): $90 CAD flat rate
How long does shipping take?
After production, domestic orders typically arrive within 3–9 business days. International orders may take 2–4 weeks depending on destination and customs.
Do you ship to the United States?
We currently ship within Canada and to select international destinations. We do not ship to the United States at this time.
Product Care
How do I care for my cribbage board?
Wipe with a dry or slightly damp cloth. Avoid prolonged exposure to moisture or direct sunlight. For painted boards, handle with care to preserve the hand-painted finish.
Are the pegs included?
Yes, standard pegs are included with every board. Premium metal or wood peg upgrades are available as add-ons.
Returns & Warranty
Can I return a personalized board?
Because our boards are made to order and personalized, we are unable to accept returns on custom items. If your order arrives damaged or defective, please contact us within 7 days of delivery and we'll make it right.
What if my order arrives damaged?
Contact us at [your email] with photos of the damage and we'll arrange a replacement or refund.